Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

VTC LYON CHAUFFEUR PRIVÉ

Article 1 – Services and Rates

The services provided by SAS VTC LYON CHAUFFEUR PRIVÉ, within the framework of the regulations applicable to private passenger transportation with a professional driver, consist of providing the client with a vehicle accompanied by a professional driver.

The service includes:

the vehicle corresponding to the category booked by the client;

the driver's remuneration;

passenger insurance as part of the transportation service;

fuel;

the mileage and duration included at the time of booking;

transportation of luggage, within the capacity limits of the vehicle.

The following are not included in the service price:

additional waiting time in the event that the client is late beyond the waiting time included in the booking;

any additional costs not included in the initial quotation;

the driver's meals when the service requires his presence for a full day, charged at €20 per meal;

accommodation costs for the driver when an overnight stay away from his home is required, charged according to the actual hotel cost.

Waiting Time Charges

In the event of a delay by the client at the pick-up location, additional waiting charges will be applied in accordance with the conditions specified in the quotation or booking confirmation.

As an indication:

Saloon/Sedan: €60 per hour, charged in 30-minute increments;

Van: €80 per hour, charged in 30-minute increments.

Article 2 – Booking

Any booking for a vehicle with driver should, whenever possible, be made at least 1 hour before the requested pick-up time, via our website.

For last-minute requests, bookings may be made by telephone or SMS, subject to vehicle and driver availability.

Upon receipt of the booking request, our customer service representative will check availability and confirm the booking with the client.

The booking may be confirmed:

by telephone;

by SMS;

by email;

or by sending a booking confirmation / approval, confirming that the reservation has been accepted.

A booking is considered definitively confirmed only once it has been validated by our services.

Article 3 – Rates and Payment Terms

The prices displayed on our website or communicated to the client are expressed excluding VAT, unless otherwise stated.

The applicable VAT will be added in accordance with the current regulations.

The price of the service is payable in euros according to the payment terms specified at the time of booking.

For any last-minute booking made by telephone, the client must be able to make payment using one of the payment methods accepted by the company.

Accepted Payment Methods

We accept, in particular:

bank transfer;

secure payment link;

credit/debit card;

card-not-present payment, including payment of a deposit.

Any additional service, expense or request made by the client, or required during the provision of the service, which was not included in the initial quotation, may be charged according to the applicable rates.

At the end of the service, an invoice will be sent to the client by email.

In all cases, the client who made or accepted the booking is responsible for full payment of the service, including when the service is provided on behalf of a third party.

Article 4 – Service Performance

The booking and its validation by our services constitute acceptance of these General Terms and Conditions of Sale and constitute the conclusion of the transportation contract between the parties.

The service begins when the client is picked up at the agreed pick-up location.

The service ends when the client is finally dropped off at the agreed destination.

Client Delays

In the event of a delay by the client at the pick-up location, a waiting period may be included in the service, according to the conditions specified at the time of booking.

Beyond the included waiting period, additional waiting charges may apply.

As an indication:

Saloon/Sedan: €50 per hour, charged in 30-minute increments;

Van: €70 per hour, charged in 30-minute increments.

Whenever possible, the client is requested to immediately notify the driver or booking service of any delay.

If the client fails to appear at the pick-up location within 20 minutes after the scheduled pick-up time, and no information has been provided allowing the driver to maintain the booking, the service may be considered cancelled by the client and no refund may be claimed.

Pick-ups at Train Stations and Airports

For all pick-ups at train stations or airports, the client must keep their mobile phone switched on and accessible upon arrival.

When making the booking, the client must provide the expected arrival time of their train or flight.

The waiting time included in the service is the waiting time specified at the time of booking.

When the client needs to collect checked luggage, or when arriving from a destination requiring additional procedures, including customs or police checks, the time required to exit the airport may be longer.

To avoid additional waiting charges, clients are advised to allow sufficient additional time depending on their individual circumstances.

Vehicle Care and Road Safety

Any damage caused to the interior of the vehicle by the client, their accompanying persons or their luggage may be charged to the person responsible for the damage.

Under no circumstances may the client request or require the driver to exceed speed limits or commit any violation of the Highway Code.

In the event of a mechanical failure during the journey, VTC LYON CHAUFFEUR PRIVÉ will make every reasonable effort, where possible, to ensure continuity of the service, including by arranging a replacement vehicle or using a professional partner.

Article 5 – Cancellation of a Booking

Cancellation of a Transfer or Chauffeur Service

Any cancellation request made by the client must be communicated to VTC LYON CHAUFFEUR PRIVÉ, preferably by telephone, so that it can be properly recorded.

In the event of cancellation by the client, the following cancellation fees will apply:

15 to 8 days before the scheduled service: 50% of the total service price including VAT;

less than 8 days before the scheduled service: 100% of the total service price including VAT.

Specific terms and conditions stated in the quotation or booking confirmation may provide for different cancellation conditions where justified by the nature of the service.

Article 6 – Failure to Perform the Contract

If VTC LYON CHAUFFEUR PRIVÉ is unable to provide the vehicle originally booked, in particular due to an exceptional incident or unforeseen unavailability, the company will make every reasonable effort to find an alternative solution.

A vehicle of the same or equivalent category may be provided, either directly by the company or through one of its professional partners.

Article 7 – Limitation of Liability

VTC LYON CHAUFFEUR PRIVÉ shall not be held liable for any delay, modification or inability to perform the service where this results from an external event, an unforeseeable circumstance, or an event beyond the company's reasonable control, or from a situation presenting a risk to the client, the driver or the vehicle.

Such circumstances may include, in particular:

road closures or blocked roads;

strikes;

delays or cancellations of trains or flights;

diversions;

severe weather conditions;

flooding;

exceptional traffic congestion;

terrorist attacks or security threats;

intervention by law enforcement authorities;

customs checks;

intervention by emergency services;

and, more generally, any event beyond the company's reasonable control.

This list is not exhaustive.

Where the performance of the service is wholly or partially prevented by an event beyond the company's control, the liability of VTC LYON CHAUFFEUR PRIVÉ shall be determined in accordance with the applicable laws and regulations.

Article 8 – Complaints and Jurisdiction

These General Terms and Conditions of Sale and the contracts entered into with clients are drawn up in French.

Any individual or legal entity using the services of VTC LYON CHAUFFEUR PRIVÉ and accepting a quotation or booking acknowledges having read and accepted these General Terms and Conditions of Sale.

Any complaint concerning a service must be submitted to our customer service department as soon as possible, specifying the relevant booking reference and the reasons for the complaint.

Complaints may be sent by post to:

S.A.S. VTC LYON CHAUFFEUR PRIVÉ
Share capital: €28,910
308 avenue Élie-Vignal
69300 Caluire-et-Cuire
France

Telephone: +33 (0)6 19 88 81 29
Monday to Friday, 10:00 a.m. to 6:00 p.m.

In the event of a dispute, the parties shall first seek to reach an amicable settlement.

The applicable rules concerning jurisdiction shall be those provided for by the laws and regulations in force, taking into account the status of the client, whether a professional or a consumer.

S.A.S. VTC LYON CHAUFFEUR PRIVÉ
308 avenue Élie-Vignal – 69300 Caluire-et-Cuire – France
Share capital: €28,910
Tel.: +33 (0)6 19 88 81 29